1. Purpose
The purpose of these General Conditions of Sale (hereinafter “CGV”) is to define the terms and conditions under which EDEN CAB offers its luxury car rental services with driver. These services are available in Cannes, Nice, Nice airport, Monaco, and throughout the French Riviera.
2. Services
EDEN CAB provides luxury vehicle rental services with driver, offering high-end Mercedes models: Class E, Class S and Class V (capacity of 7 or 8 passengers). Our drivers are fluent in English to ensure effective communication with our mainly international clientele.
EDEN CAB services are accessible 24 hours a day, 7 days a week and are available by reservation only.
3. Reservations
Reservations can be made via our website eden-cab.com, by telephone, WhatsApp or email. A confirmation will be sent to you to validate your reservation. Requests must be made at least 24 hours in advance.
4. Prices
Our prices are quoted in euros and include all service-related charges such as fuel and insurance. Prices may vary depending on the vehicle model chosen and the specific route.
“Airport pick-up”: “Airport pick-up”: the first hour of waiting after landing is free, even if the arrival time changes in the meantime. After this period, the wait will be invoiced according to the provision rate corresponding to the type of vehicle.
“City pick-up”: the first 15 minutes of waiting are free. After this period, the provision rate corresponding to the type of vehicle will be applied.
Fees are calculated per 15 minute period. For example, if the duration of a service is 10 hours and 10 minutes, you will be billed for 10 hours and 15 minutes.
5. Payments
Payment is required at the time of booking and can be made by credit card, bank transfer or any other means previously agreed between the client and “EDEN CAB” .
To secure the reservation, a deposit of 30% of the total amount must be made. The remaining balance must be paid no later than 7 days prior to service.
If there are less than 10 days until service at the time of booking, we require 100% payment.
Bank transfer: no fees
Payment by link: no fees below €1,000, 3% fees will be applied beyond this amount. It is therefore preferable to favor bank transfer.
5.1 Automatic Flow
By providing your credit card information when ordering, you expressly authorize “ EDEN CAB ” to charge your card for the full amount of the services ordered, including any amounts due in the event of non-payment.
If a payment is not received within the agreed time frame, we reserve the right to automatically charge the amount due to your credit card. Obviously, you will be notified in writing (email or WhatsApp SMS) at least 1 day before the collection date.
In the event of an Automatic Debit for non-payment , this would also result in additional charges of 10% of the amount due, with a minimum of €50 and not exceeding €100.
6. Cancellation and Modification of a Reservation
6.1 Cancellation
Any cancellation of reservation must be communicated by telephone , WhatsApp or email .
For a “Transfer” cancellation: no later than 24 hours before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €10.00.
For cancellation of “Daily rental”: no later than 72 hours before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €10.00.
fees are charged at 100% and due in full, if the customer does not show up at the pick-up location at the agreed time, without prior cancellation.
6.2 Modification of a Reservation
Transfer :
Any minor changes, such as departure time changes or other similar adjustments, are guaranteed if requested at least 24 hours in advance. Beyond this deadline, modifications will be subject to vehicle availability. However, we will do our best to accommodate the customer's request.
Daily rental:
Any minor changes, such as departure time changes or other similar adjustments, are guaranteed if requested at least 48 hours in advance. Beyond this deadline, modifications will be subject to vehicle availability. However, we will do our best to accommodate the customer's request.
General modification policy:
Any modification requested by the customer can be carried out at no additional cost, provided that EDEN CAB has the necessary means to respond to the request. Everything will also depend on vehicle availability.
7. Customer Obligations
The customer undertakes not to directly request the services of the driver without going through “ EDEN CAB ” . The customer also undertakes to respect the goods provided and to treat the drivers with courtesy.
8. Insurance
All our vehicles are covered by comprehensive insurance which includes civil liability in the event of an accident caused during service.
9. Responsibilities
“ EDEN CAB ” is not responsible for delays caused by circumstances beyond our control such as extreme weather conditions, unforeseen road blockages, etc. If we are completely unable to provide a service already booked, our liability is limited to the full refund of amounts already paid by the customer, but excludes any additional compensation.
10. Confidentiality
We are committed to protecting your personal data in accordance with applicable data protection laws.
For any questions or complaints relating to the services provided or these T&Cs, please contact our customer service team available to assist you.